Turn interactions into exceptional experiences for your customers

We provide the highest level of customer service using multi-channel communication via phone, chat, SMS, email and social media.

ICS Center Hero
1 million

phone calls
per month

500+

qualified
consultants

80%

effectiveness during the first contact attempt

10 000

leads generated
per month

Your partner in the digital evolution of customer communication

ICS Center is an innovative contact center specialized in customer service and sales. Our greatest value is our employees, who build the success of our customers every day.

We ensure the highest standards of data security and service continuity, and through automation and AI we continuously improve the quality and efficiency of our work.

We are available to your customers 24/7/365.

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Feedback from our customers

The hotline service project requires not only excellent communication skills from the team, but also extensive knowledge of the energy industry and the highest quality standards. Since the beginning of our cooperation, ICS Center has met these requirements 100%. A permanent team is a great value - thanks to this we are sure that each call is conducted by specialists who know the specifics of the industry very well. With full confidence, we recommend this cooperation as an example of effective and high-quality customer service.

Director of Customer Service, Respect Energy B2B

Our cooperation requires a high degree of flexibility and readiness for action, as the telemarketing campaigns we implement are not of a permanent nature and often require quick action. The team we work with always shows full commitment, efficiently adapting to our needs and schedules for more than 13 years. They are a partner we can rely on. We recommend cooperation with full confidence.

Greenpeace Poland Foundation

Cooperation with the ICS Center team is a hit! I was looking for a partner that would help us increase our sales and it worked - the statistics speak for themselves. I appreciate the great salespeople, flexibility and openness to change. I feel real support and commitment, and our project manager always watches over the whole thing and reacts when needed. Working with you is a pleasure!

Call Center Coordinator, Customeritum Ltd.

Get a free consultation today

Turn interactions into exceptional experiences for your customers

Get a free consultation today

Turn interactions into exceptional experiences for your customers

Schedule a meeting

Learn the top 3 reasons why customers are choosing the ICS Center in particular

  • Guaranteed call quality and maintenance of the highest standards

    We use transcriptions, automated call monitoring and AI analytics to continuously improve service quality. Our systems identify best practices and pinpoint areas for improvement, resulting in higher customer satisfaction and better sales results.

  • Low consultant turnover and stable management team

    We maintain a low level of consultant turnover through a careful recruitment process, a proven onboarding model and recurring training that develops skills and increases commitment. A bonus system and a clear development path make our employees stay with us for the long term, which translates into stability of service and the highest quality of calls.

  • Transparent costs and budget optimization

    Working with ICS Center means full control over costs, with no hidden fees or unexpected expenses. We offer flexible billing models that allow you to tailor your investment to the real needs of your business.

See our
examples of projects

Check out how we have helped other companies achieve success. Your company could be the next one we achieve similar or better results with.

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Cost reduction of 7%
How did we increase the efficiency of consultants on a large inbound project in the insurance industry?

A client in the medical insurance industry, following a change of service provider, expected a significant increase in efficiency while reducing costs. The project involved handling tens of thousands of calls, and the main challenges were related to managing in a highly volatile project environment.

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Reduction in appeals by 15%
How did we improve lead conversion by 25% by optimizing the appointment process?

The education company was struggling with low customer engagement during initial phone calls and a high cancellation rate. Our solutions, included a modified sales script, a notification system, and scoring and segmentation of potential customers.

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