Increase sales and gain valuable customers with professional consultants
Your business deserves the best sales professionals. Our experienced consultants use proven methods to effectively convert leads, reach new customers and increase revenue for your business - in both B2C and B2B segments. Trust the team to meet your sales goals.
How can we help you?
Telephone sales
outbound
Actively acquire customers through professional phone calls and implement outbound campaigns for consumer and business markets.
Generate
leads
Acquiring potential customers through proactive phone calls, marketing campaigns and the use of multiple contact channels.
Qualification and validation of
leads
Verify and categorize potential customers, determining their purchase readiness and fit with the offer.
Making appointments
commercial
Efficient appointment setting for your sales team with pre-qualified leads, including geolocation and route optimization.
Specialized sales
of insurance products
Comprehensive sales service of motor, home, health, life and group insurance policies using experienced consultants with required certifications.
Activation campaigns
and consumer retention
Activation of inactive customers and retention programs for those at risk of leaving.
Cross-sell and up-sell
for existing customers
Increase basket value and long-term customer value through additional sales and sales of higher-end products.
Onboarding
new customers
Initial customer deployment after purchase - first steps, basic training and service activation.
Analysis and optimization
of the sales process
Monitoring conversion rates, analyzing the customer path and identifying areas for improvement.
Operate
sales hotline
Professional handling of incoming calls from potential customers with an emphasis on finalizing sales.
Why choose ICS Center?
Increase in conversion of leads to customers
With experienced consultants and proven call scenarios, we increase sales effectiveness by an average of 25-30%.
Effective acquisition of potential customers
Our multi-channel approach to lead generation ensures a steady flow of interested people, increasing the base by 40-60%.
Reduction in customer acquisition cost (CAC)
We optimize the sales process and focus on the most valuable leads, leading to savings of 20-35% of the acquisition budget.
Certified insurance consultants
Our team has the necessary skills in preparing employees for the FSC exams and specialized product knowledge, which translates into higher sales effectiveness compared to non-specialized call centers.
Experience in mass B2C sales
We have proven processes and tools to handle high-volume campaigns for the consumer market, handling more than 500,000 contacts per month.
Flexible scalability of the sales team
We instantly adjust the size of the team to the current needs of the campaign, without long-term commitments, reducing fixed costs by 40%.
Data-driven analytics
We provide detailed reports and analysis to continuously improve sales processes and maximize return on investment.
Who is this service for?
Insurance companies offering property, automobile and life insurance policies.
Insurance multiagencies and brokers looking for sales support.
Telecommunications companies offering services to residential customers.
Providers of utilities, energy and services for the home (TV, Internet, gas, electricity).
Banks and financial institutions serving retail customers.
Subscription and membership program providers.
Retail and e-commerce with consumer-facing offerings.
Training and education companies looking for course and training participants.
B2B companies looking for new business customers.
What does cooperation with us look like?
Analysis of needs and sales targets
We get to know your offer, target audience and expected results of the campaign.
Develop strategies and interview scenarios
We create sales scripts and a conversion process tailored to the specifics of your business.
Team selection and training
We select consultants with experience in your industry and provide detailed product training.
Preparation of the database and tools
We develop or integrate a database of potential customers and configure CRM systems.
Campaign implementation and ongoing monitoring
We are launching sales activities with continuous KPI monitoring and real-time optimization.
Reporting and recommendations
We provide detailed reports of the results and recommendations for further action.
We support you with technology
Systems for handling outbound campaigns
Professional solutions to increase consultant efficiency.
Tools
predictive
Scoring leads and predicting conversion probability based on data.
Advanced
CRM
Salesforce, HubSpot, Pipedrive and other customer relationship management systems.
AI solutions
Intelligent sales process support and conversion optimization.
Case study
How we increased lead conversion by 25% for a training company
Business Challenge:
The educational course provider struggled with the low effectiveness of the sales process. Despite the high number of calls made, conversion to course purchase was below expectations. The main challenges were the difficulty in engaging callers on the first contact, the frequent cancellation of appointments, and the low rate of purchase completion after speaking with an advisor.
Our solutions:
We implemented a comprehensive optimization of the sales process, creating a new conversation strategy based on customer engagement and personalization. We launched a system for pre-qualifying leads and prioritizing them, and implemented multi-channel reminders (SMS, email, phone), which significantly improved the finalization of purchases. Analyzing the content of conversations allowed us to continuously optimize scripts and increase the effectiveness of sales activities.
Results achieved:
Increase conversion of leads to course purchases by 25%
Reduce the time it takes to schedule an appointment by 18%
Reduce the number of cancellations by 20%
Significant improvement in return on investment in customer acquisition
Get a free consultation today
Turn interactions into exceptional experiences for your customers
Get a free consultation today
Turn interactions into exceptional experiences for your customers
Schedule a meeting
Safety and standards
Highest standards of data protection and compliance with RODO
Rigorous information security and data protection procedures
Internal quality management and continuous process improvement system
Regular internal audits and service quality checks
Certified sales trainers and team managers
Consultants with the required authorization of the FSC to sell insurance
Comparison: in-house sales team vs outsourcing
Building an in-house sales team involves high costs, long implementation time and the risk of employee turnover. In addition, handling large B2C campaigns requires a huge amount of resources. At ICS Center, we offer sales outsourcing, which eliminates these problems and allows you to achieve results faster and more efficiently.
lower cost of sales consultant - saving up to several thousand per month
Faster team deployment - operational readiness in as little as 1-2 weeks
Experience in high-volume B2C campaigns - without the need to develop in-house resources
Flexibility of scaling the team - adjust the number of consultants to the current sales needsManagement of employee turnover - full responsibility on the side of the ICS Center, without involving your internal resources.
Employee turnover management - full responsibility on the part of the ICS Center, without involving your internal resources.
Frequently asked questions
After initial findings and product training, the standard time to launch a campaign is 7-14 days, depending on the complexity of the project.
Yes, our sales team has all the necessary authorizations, including FSA licenses required for insurance distribution. We regularly conduct product and statutory training for consultants, ensuring the highest level of competence.
We have years of experience in running large B2C sales campaigns, especially in the telecommunications, financial, insurance and media industries, handling hundreds of thousands of individual customer contacts per month.
We use a variety of sources, including outbound telemarketing, digital campaigns, social media, B2B and B2C databases and partnerships. We tailor the strategy individually to the specifics of your business and target audience.
Yes, for each client we create a dedicated team of consultants who focus exclusively on your project, ensuring the highest quality and product-specific knowledge.
We offer various billing models: fixed subscription, payment for calls/contacts made, commission model, payment per acquired lead or hybrid model. We select the optimal model for the specifics of your business.
We provide transparent, real-time reporting, covering all key metrics: number of contacts, conversions, sales value, talk time, and qualitative analysis. Reports are tailored to your needs and accessible through a dedicated dashboard.